How to make the wave pool dream come true? We’re aware of the familiar components: the technology, wave settings and pricing, but what about the overall customer journey, the feel, the look and comfort elements of the park? Suppose that it takes up to 5 minutes for your restaurant staff to get curly fries from the kitchen to those coveted poolside cabanas? Your customer experience suffers and the Yelp! reviews light up with posts saying “great waves but cold food.” It’s one small example of the surf park operational considerations that must be done at the beginning of a wave pool project before shovels have even hit the ground.

In this WavePoolMag Friday Sessions episode join Certified Venue Executive Brian Stovall, CVE, Engineer Chris Falce and Architect Bruce Greenfield as we discuss all those little things that must go into planning before the building commences.

“You may have restaurants that have patios overlooking the different venues and the surf park and those are free access to the public. Then you may have a beach that might be a day pass thing where you can come in and spend a day on the beach watching the surf and that’s a pay point. And then you have the surf and the other attractions organizing that and conceptualizing that, and then architecturally we have to make that seem natural, intuitive and graceful you know and that’s the fun part of designing a wave pool.”

Bruce Greenfield

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